Delivery time is usually within 2-3
weeks of order date,subject to stock
Meaning, providing that our
suppliers' have it in stock,we would try our best
to deliver within 2-3 weeks
from telephone call and/or
If our supplier does not have
it in stock,they tell us when it is due to be
happens is,particularly with Indian
sheesham jali furniture is the parties in
India manufacturers ship it within
5 weeks to the
When we take on your
order,if we cant deliver within 2-3
we would either
phone or e.mail you in order to explain why we
cant deliver it within that
We would endeavour to
find out the arrival date of the container into
then rvert back with
expected delivery date of your
to keep you informed
by an e.mail or call to update you of the
Payment for cash on delivery
(c.o.d) can be made at time of delivery/upon
acceptance of the furniture by
All prices are in £ sterling and
include UK VAT at the appropriate rate of
Delivery charges are not included in
the prices quoted,rates can be found via our
Britainmap delivery page.
We accept payment by transfers, cash deposits, postal order and personal cheque payments.
If you would like to pay "COD/Cash on Delivery"
please contact us first for confirmation as this method of payment is not always possible and depends on your location.
1/ Cash upon delivery
(c.o.d) can be made at time of delivery/upon acceptance of the furniture by you.
2/ Funds transfer
into our account before delivery
Upon request we supply our
bank details to
Once funds have been
received into our account we arrange delivery of
We deliver in person or via
our pallet haulier.
using credit/debit cards before
Upon request we send you
total amount payable via PayPal money request
Once funds have been
received into our PayPal account we arrange
We deliver in person or via
our pallet haulier.
made payable to
'A.T.Enterprises' and sent to us in the
After cheques have
been received ,we then arrange
delivery either in person or via our
upon or or before
can only guarantee delivery within the specified
time scale of 5-15 working days
from payment within "Mainland UK Only"
on the basis that stocks are available.
cannot guarantee delivery times but we aim to
deliver within the time
can deliver on working days during the day and
after 6.00 pm.
Weekend deliveries are also available
deliver to many areas in
This way you see the furniture before
For local areas we deliver in
person using our own van for a
For areas further away from Ipswich we
use a pallet haulier,
but we may,depending on your
order or circumstances , still deliver to you in
person using our
offer bulk order delivery discounts cheaper rates
for more than 1 item
Sometimes we may offer free delivery if
your order is large.
e.mail or call us for a special rate it may be
cheaper than listed, if we are going your way
The tables get
delivered into your dining room,then are placed
face down and then have their legs
either bolted or screwed in
Then the table
is turned over.
We also wax the
furniture with clear or brown
and where appropriate
wax the table tops before delivery.
We also provide
clear and coloured waxes,dark oak or Indian
We also provide tips
and with any maintainance or advise you
be delivered and assembled in your bedroom by
us at no extra cost.
assembly for you to do,its all taken care
You have the option
of a flat pack bed delivered if you wish to do it
Delivery by ourselves in our own
We are a small business we can
deliver the furniture ourselves and
install it in your home using our own van for
We deliver ourselves in our our own van
Distance is a key factor of
We, as we are a small
business like to deliver in person so we can deal
with any problems or queries which may
We like the personal
We also provide tips and after
When we deliver we can show you the
techniques we use to deal with o'rings marks from
Time and money saving techniques can be
shown upon request.
To keep customer costs to a minimum
we operate a one man delivery service,
please make sure you can offer assistance
to our delivery driver if
2 / Pallet
We use a pallet
Keeping prices to a
minimum we use a national haulier.
They trunk up the
furniture to one of their nationwide
Once in their depot
they use a local haulier who would contact
you to arrange the final delivery.
What they do,is
they call you to make sure you are
They wont deliver
if they cant contact you.
Once they arrange
an appropriate date and time with you, they
deliver usually on a pallet.
The furniture is
carefully packed in bubble wrap and is shrink
wrapped to the pallet.
The local haulier
would normally drop the pallet outside your door
or end of your drive.
You should be
prepared to take the furniture off the pallet and
haul it into your house yourself.
You often need 2
persons to carry the furniture.
as the Indian sheesham jali furniture is
heavy and cumbersome.
haulier may help you move the furniture into your
But they are not
obliged to, due to their
use common sense.
It is the
customer's respnsibility to check whether or not
the furniture will fit into any spaces
(alcoves)/under stairs for
As long as the description,colour
tone,dimensions,and the product is fit for
purpose, and the
item is correctly advertised by
us via our website
we would expect the customer to accept the
On receipt of delivery it is the customer's
responsibility to check the items before signing
for as a signature is required
to say that
items have been received in satisfactory
signed unchecked will not be valid when
processing a claim.
If the items
are not in satisfactory condition and have been
damaged please sign for as
return with the courier if
It is also
your responsibility to notify us immediately by
email or telephone upon
which must be
the same day otherwise we will not be able to
process your claim.
above terms are not met we will not be held liable
for any damages.
the buyer is responsible for any carriage costs
All of our products
carry 1 years manufacturers guarantee against
materials and workmanship
If there is a
problem due to something present (e.g.a
fault,something affecting durability or a
misdescription at the time of
customer needs to inform us at the time of
furniture is wrong in size
dimensions,colour/tone,or of an inferior quality
then the customer has the right to refuse
time of delivery thats not a
Please note it is
your responsibility to ensure that all the goods
you have ordered will fit into your home
are no restricted access issues. Unfortunately, we
are unable to refund any orders which cannot be
delivered in these circumstances. For
example, if items do not fit the room or do
not match any furniture you are trying to match
them up with, which you have previously
bought from another trader, or if you simply
change your mind and decide you don't want the
circumstances items will be exempt from our seven
day return policy.
This also applies
to your equiptment not fitting into appropriate
For example your hi
fi,vcr,digital receivers,games consoles into
shelves or spaces inside a
You have the right
to cancel your order within seven days of delivery
starting from the day you receive the
return them for a refund (this excludes goods
made to your own specification).
It is your
responsibility to give notice of your wish to
cancel within the seven day cancellation period in
writing by e.mail or letter.
handling fee will be charged on all cancelled
are non-refundable and a return delivery fee will
The buyer is
responsible for any carriage costs involved,
If possible send
your order straight back with the driver to keep
delivery costs to a minimum,
in some cases
this is not always possible due to the drivers
You are under a
duty to take reasonable care of the goods whilst
in your posession
if any items are
returned "damaged" the cost of damages if
repairable will be deducted from the final refund
"damaged" beyond repair will not qualify for a
As soon as your
order has been returned "in the same un-alterd
state as it was sent out including all
issue a refund of the ammount paid for the goods
minus the 20% handling fee plus any delivery
fees as stated
We try to avoid
orders like, a try before you buy, we wont take on
the order if we think the client simply wants to
try it out on a whim.
We want orders from
clients,who are sure that they want
it,know what the furniture is, and are confident
in what they want.
We buy to
order....we purchase from our supplier...then
on-deliver to you..
Condition of rustic/ethnic
By the nature of
imported ethnic/rustic furniture it can vary in
furniture is a twisty grained
It is grown in
India where conditions are warm and
It is different
from European woods like pine for
It is not in its
natural enviroment when it arrives in
When it comes in,
it comes wrapped in several layers of cardboard
plastic and bubble wrap.
This is not only to
protect it in transit, but to keep it
in winter it arrives into our cold climate,it
has come from warmer
Once unpacked the
wood can crack and splinter.
So either my
suppliers in the U.K.or we, may have to repair by
glueing ,filling, waxing or wood staining to make
We try to do this
before we deliver to you,after all you dont need
Sometimes when we
deliver, we may need to check the furniture to
check what has been done, and whether it is still
We are not being
dodgy just careful.
We are trying to
solve any problems before they
tips and after care advise on how to
look after your furniture.
We want you to
enjoy your furniture, we dont want you to
regret buying our furniture.
We would rather you
tell us of any problems, we can usually
advise you of the necessary remedies it
really is not that difficult to
We would rather you
be happy with your furniture, we then may get
another order off you!
Indian and Mexican /rustic furniture the
appearance can be altered using wood dyes and
We have, the
appropriate waxes and stains and tools, wire
wool,sanding papers etc...to do
We can darken a
brown sheesham or acacian wood furniture item
Or lighten a dark
one to a certain extent.
can be altered, you need to call or e.mail us in
order to find out more.
You may find
differences in wood grain appearance,this is a
natural effect created during the maturing
As the tree grows
,the older sections in the tree develop
thicker,clearer grain patterns.
Your furniture may
be made from several cuttings of the same
tree,creating the contrast of
As the surface has
a natural wax finish great care should be taken to
aviod any liquid being spilt onto the surface
as this may mark the
Any spills should
be wiped away immediately using a dry cloth and
the surface re-waxed as
protective coasters or mats .
Do not place
cups,glasses or hot items directly onto the
surface as this can cause permanent
Avoid exposing the
furniture to excessive heat or direct sunlight as
this can cause cracking and discolouration and
occasional warping of the
Do not use silicone
based aerosol polish as this will remove the
Never use a damp
cloth as this may also remove part of the wax
care,wipe with a dry cloth or
To achieve a
premium finish,regularly apply a natural beeswax
polish,using a dry cloth and buff up ensuring any
excess wax is
The final finishing
process involves a colour stain and laquer being
Followed by several
coats of natural wax to enhance the wood
You may find that
parts of the packaging may leave impressions in
the soft wax.
This can be simply
remedied by polishing out with a soft cloth once
your furniture has warmed to room
Any questions or queries pls
dont hesitate to contact us any time, either by e
mail or telephone.
487029 or e mail email@example.com