Terms and Conditions
Delivery time is
usually within 10 days of order date,subject to
Meaning, providing that our suppliers' have
it in stock,we would try our best to deliver
within 10 days
from telephone call and/or email
If our supplier does not have it in
stock,they tell us when it is due to be in
happens is,particularly with Indian
sheesham jali, acacia and mango furniture is the
India manufacturers ship it within 5 weeks
to the U.K.When we take on your
order,if we cant deliver within 10 days
we would either phone or email you in
order to explain why we cant deliver it within
We would endeavour to find out the arrival
date of the container into the U.K.
then revert back with
expected delivery date of your
We endeavour to keep you informed by an
e.mail or call to update you of the
Payment for cash on delivery (c.o.d)
can be made at time of delivery/upon acceptance of
the furniture by you.All prices are
in £ sterling and include UK VAT at the
appropriate rate of 20%.
Delivery charges are not included in the
prices quoted,rates can be found via our Britainmap
delivery page. .
1/ Cash upon
delivery (c.o.d) can be made at
time of delivery/upon acceptance of the furniture
Funds transfer into our account before
delivery of furniture.
Upon request we supply our bank details to
you.Once funds have been received into our account
we arrange delivery of furniture.We deliver in
person using our own van.
3/ Cheques made
payable to 'A.T.Enterprises' and sent to us
in the post.After cheques have
been received ,we then arrange
delivery in person using our own
4/ Bankers draft
upon or or before
5/ Part payment
part payment via bank transfer
or Paypal on deposit and balance via cash on
delivery / c.o.d. upon delivery / acceptance of
6/ Paypal ( for small items via
Parcelforce only )
PayPal using credit/debit cards before
delivery of furniture.Upon request we send you the
total amount payable, via PayPal money request
Once funds have been received into our
PayPal account we arrange delivery of furniture
either in person or
We can only guarantee delivery
within the specified time scale of 10 days
from payment within "Mainland UK Only" on
the basis that stocks are available.
We cannot guarantee delivery times but we
aim to deliver within the time specified.
We can deliver on working days during the
day and after 6.00 pm.
Weekend deliveries are also available upon
request.. We deliver to all
areas in person using our own van.
We offer bulk order delivery discounts
cheaper rates for more than 1 item
Sometimes we may offer free delivery if
your order is large.
So email or call us for a special rate as
it may be cheaper than listed, if we are going
sheesham /jali / mango dining tables.
The tables get delivered into your dining
room,then are placed face down
and then have their legs
either bolted or screwed in
Then the table is turned
We can also wax the
furniture with mid or dark brown
and where appropriate wax the table tops
We also provide clear and
coloured waxes,dark oak or Indian rosewood
We also provide tips and with any
maintainance or advise you may
Beds are delivered and assembled in
your bedroom by us at no extra cost.
No cumbersome assembly for you to
do,its all taken care of.
You have the option of a flat pack bed
delivered if you wish to do it yourself.
We only deliver your furniture via
our own personal delivery
service via our own van.We dont use
pallet delivery services.
We are a small business, we
deliver the furniture ourselves and
install it in your home.
We only deliver ourselves in our our own
van we dont use pallet delivery services.
We are a small business and we like to
deliver in person so we can deal with any problems
or queries which may arise.
We like the personal touch.
We also provide tips and after
When we deliver we can show you the
techniques we use to deal with o'rings marks from
Time and money saving techniques can be
shown upon request.
To keep customer costs to
a minimum we operate a one man delivery
please make sure you can offer assistance
to our delivery driver if required.
We basically use common sense.
It is the customer's respnsibility to check
whether or not the furniture will fit into any
spaces (alcoves)/under stairs for
As long as the description,colour
tone,dimensions,and the product is fit for
and is correctly advertised by us
via our website
we would expect the customer to accept the
furniture upon delivery.
On receipt of delivery it is the customer's
responsibility to check the items before signing
for as a signature is required
to say that items have been received in
Signatures signed unchecked will not be
valid when processing a claim.
If the items are not in satisfactory
condition and have been damaged please sign for as
and return with the driver if
It is also your responsibility to notify us
immediately by email or telephone upon
which must be the same day otherwise we
will not be able to process your claim.
All of our products carry 1
years manufacturers guarantee against materials
and workmanship If there is a problem due to
something present (e.g.a
fault,something affecting durability or a
misdescription at the time of sale)
the customer needs to inform us at the
time of delivery.
If the furniture is wrong in size
dimensions,colour/tone,or of an inferior quality
then the customer has the right to refuse
upon time of delivery thats not a
We endeavour to deliver the furniture as
per the details
(e.g. width,height,depth,colour tone) as per
details on the website.Please note it is your
responsibility to ensure that all the goods you
have ordered will fit into your home and there are
no restricted access issues. Unfortunately, we are
unable to refund any orders which cannot be
delivered in these circumstances. For
example, if items do not fit the room or do
not match any furniture you are trying to match
them up with, which you have previously
bought from another trader, or if you simply
change your mind and decide you don't want the
item/s any longer.
Under these circumstances items will
be exempt from our seven day return
This also applies to your equiptment not
fitting into appropriate spaces.
For example your hi fi,vcr,digital
receivers,games consoles into shelves or
spaces inside a cabinet. You have the right
to cancel your order within seven days of delivery
starting from the day you receive the
and return them for a refund
(this excludes goods made to your own
It is your responsibility to give
notice of your wish to cancel within the seven day
cancellation period in writing by email or
If possible send your order
straight back with the driver to keep delivery
costs to a minimum.
You are under a duty to take reasonable
care of the goods whilst in your posession
if any items are returned "damaged" the
cost of damages if repairable will be deducted
from the final refund amount.
Items returned "damaged" beyond repair will
not qualify for a refund.
As soon as your order has been returned "in
the same un-alterd state as it was sent out
including all packaging,
We try to
avoid orders like, a try before you buy, we wont
take on the order if we think the client simply
wants to try it out on a whim.We want orders from
clients,who are sure that they want
it,know what the furniture is, and are confident
in what they want.We buy to order....we purchase
from our supplier...then on-deliver to
By the nature of imported ethnic/rustic
furniture it can vary in colour/tone.
Sheesham Indian furniture is a twisty
It is grown in India where conditions
are warm and wet.
It is different from European woods like
pine for example.
It is not in its natural enviroment
when it arrives in the U.K.
When it comes in, it comes wrapped in
several layers of cardboard plastic and bubble
This is not only to protect it in transit,
but to keep it warm.
Particularly in winter it
arrives into our cold climate,it has come from
warmer Indian climates.
Once unpacked the wood can crack and
So either my suppliers in the U.K.or we,
may have to repair by glueing ,filling, waxing or
wood staining to make it presentable.
We try to do this before we deliver to
you,after all you dont need the hassle.
Sometimes when we
deliver, we may need to check the furniture to
check what has been done, and whether it is still
We are not being dodgy just
We are trying to solve any problems before
We provide tips and after
care advise on how to look after your
We want you to enjoy your furniture, we
dont want you to regret buying our
We would rather you tell us of any
problems, we can usually advise you of the
necessary remedies it really is not that
difficult to repair.
We would rather you be happy with your
furniture, we then may get another order off
you!Sheesham Indian and Mexican
/rustic furniture the appearance can be
altered using wood dyes and waxes.
We have, the appropriate waxes and stains
and tools, wire wool,sanding papers etc...to do
and the skills.
We can darken a brown sheesham or acacian
wood furniture item quite easily.
Or lighten a dark one to a certain
Certain furniture can be altered, you need
to call or e.mail us in order to find out more.You
may find differences in wood grain appearance,this
is a natural effect created during the maturing
As the tree grows
,the older sections in the tree develop
thicker,clearer grain patterns.
Your furniture may
be made from several cuttings of the same
tree,creating the contrast of
As the surface has
a natural stained, wax finish great care
should be taken to aviod any liquid being
spilt onto the surface as this may mark the
spills should be wiped away immediately using a
dry cloth and the surface re-waxed as
required. Always use protective coasters or mats
Do not place
cups,glasses or hot items directly onto the
surface as this can cause permanent
exposing the furniture to excessive heat or direct
sunlight as this can cause cracking and
discolouration and occasional warping
of the timber.Do not use silicone based aerosol polish as
this will remove the natural wax.Never use a damp cloth as this
may also remove part of the wax
everyday care,wipe with a dry cloth or
To achieve a
premium finish,regularly apply a natural beeswax
polish,using a dry cloth and buff up ensuring any
excess wax is removed. The final finishing process
involves a colour stain and laquer being
Followed by several
coats of natural wax to enhance the wood
You may find that
parts of the packaging may leave impressions in
the soft wax.
This can be simply
remedied by polishing out with a soft cloth once
your furniture has warmed to room
questions or queries pls dont hesitate to contact
us any time, either by e mail or
Tel.07505 487029 or e mail